Last updated: January 2026
UltraVPN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN services, website, and related applications. By using UltraVPN, you agree to the practices described in this policy.
We collect only the minimum information required to provide you with our service. This includes your email address (for account creation), payment information (processed by our third-party payment processors — we never store full card numbers), and basic account metadata such as your subscription plan and renewal dates.
We do not collect: browsing history, DNS queries, IP addresses assigned during VPN sessions, connection timestamps, or any data that could identify your online activity.
UltraVPN operates a strict no-logs policy. When you use our VPN service, we do not monitor, record, log, store, or share your network traffic, the websites you visit, the content you access, or the IP addresses you connect to. This policy has been independently audited by a third-party security firm.
The limited account information we collect is used solely to: (a) provision and maintain your subscription; (b) process payments and issue refunds; (c) send transactional emails such as purchase confirmations and renewal reminders; and (d) respond to your support requests. We do not sell, rent, or share your information with third parties for marketing purposes.
We implement industry-standard security measures including AES-256 encryption for data in transit, encrypted database storage, and strict access controls. Our infrastructure undergoes regular security audits. In the unlikely event of a data breach affecting your personal information, we will notify you as required by applicable law.
Our website uses essential cookies required for the website to function (session management, language preferences) and analytics cookies to understand aggregate usage patterns. You can disable non-essential cookies in your browser settings. We do not use tracking cookies to build advertising profiles.
We use trusted third-party services for payment processing (Stripe, PayPal) and customer support (Zendesk). These providers process only the data necessary for their respective functions and are bound by their own privacy policies. We do not share your VPN usage data with any third party.
Account data is retained for as long as your subscription is active and for a short period afterward to handle refund requests. Upon account deletion, we remove your personal information from our active systems within 30 days, subject to legal obligations to retain certain records (e.g. payment records for tax purposes).
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact our support team. We will respond to verified requests within 30 days.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our website. Your continued use of UltraVPN after such changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact our Privacy Team at privacy@ultravpn.com.