Our team is available 24/7. We typically respond within 2 hours.
Start a live chat directly from the UltraVPN app or website. Available 24/7 for instant answers.
Send us a message at support@ultravpn.com. We respond within 2 hours on business days.
Browse hundreds of step-by-step guides, video tutorials, and troubleshooting articles in our Help Center.
Whether you need help setting up UltraVPN on a new device, troubleshooting a connection issue, or have a billing question, our support team is ready to help. We offer 24/7 live chat for urgent issues and detailed email support for more complex questions.
UltraVPN also maintains an extensive Help Center with setup guides for every platform — Windows, macOS, iOS, Android, Linux, and routers — as well as answers to the most common technical and billing questions.
Can't connect to a server? Try switching to a different protocol in Settings (WireGuard → OpenVPN or vice versa). Some networks block certain VPN protocols, so changing the protocol often resolves the issue instantly. If the problem persists, our support team can recommend the best server and protocol combination for your network.
Streaming service not working? Our streaming-optimised servers are updated regularly, but geo-restriction systems can change overnight. Contact live chat and tell us which platform you're trying to unblock — we'll point you to the specific server that currently works best for it.
Billing or account questions? Log into your account dashboard to view invoices, change your payment method, or manage your subscription. For refund requests or billing disputes, email support@ultravpn.com with your order number and we'll process your request within one business day.
Setting up on a router? Router setup guides for all major brands (ASUS, Netgear, TP-Link, DD-WRT) are available in our Help Center. Our team is also available for live walk-through assistance if you prefer hands-on support.